Online Shop – FAQs

MY ACCOUNT

• Why do I need to login
Your login information helps make your shopping experience easier when you return to the site. We retrieve your billing and shipping addresses for you to use or modify during your next visit. Your contact information helps us be in touch with you regarding your order, and keep you posted on all the exciting new designs and promotions we come up with, from time to time.

We will also add you to our newsletter list / mailing list. We promise not to clog your inbox with email but will keep you posted of new products, deals, offers, or simply to tell you about the hands and people behind our products. You may unsubscribe any time or request us not to be put on our mailing list.

• How safe is my contact information
We do not share your contact information with any third party. We do not collect or store your credit card information.

PAYMENT AND SHIPPING

• What payment options do you provide
We accept all credit card payments through Visa and MasterCard, and Net Banking from all major banks and online Wallets like PayTm etc. We use CC Avenues’ payment gateway.

• Can I pay cash on delivery
Not yet. We are working on it.

• How long will it take for the order to reach me
You will appreciate that we are based in rural Kumaon where logistics are slightly more challlenging than other parts of the country especially the urban ones. We currently use India Post to ship your order. It typically takes us 3-4 days to process/dispatch your order. India post takes 7-10 days (depending on the location) to get it to your doorstep. Of course, in these days of COVID / lockdowns, deliveries might be delayed.

In case your area becomes a containment zone after you have placed your order, please do let us know (especially if it is within the next 3-4 days). We will then hold your order and dispatch once shipping is resumed for your area, to ensure that your products arrive safely.

• How can I track my order
As soon as the order is dispatched we will mail you the tracking number.
You can also write to us at info@kgu.org.in or contact us at 7055218971 /753597771. Our customer support centre works from 10 am to 5 pm, Monday to Friday.

• Is there a shipping fee charged
Yes. Since we use India Post, we charge an approximate fee based on the weight of your order.

• Do you ship internationally
Please write to us at info@kgu.org.in to discuss international orders.

RETURNS

• Can I modify or drop my order
Once we get your order we start shipping right away. So please make sure you are buying something which you like and then make a purchase.

• Can I return the Product which I have ordered and got delivered
Since most of our products are agri-products, we are currently not accepting returns. However, in the rare situation that your order is received in a damaged condition, or if you have not received the correct items, please write to us immediately at info@kgu.org.in and we shall rectify the situation.

SUPPORT AND CONTACTS

Where are your stores located
We have four stores in the Kumaon region – details on their locations are available here.

A select range of our products are also available in stores across india: Information on these stores available here.

COLLABORATING WITH KILMORA

• I am designer. Can I display my products at Kilmora
We would love to hear from you and take a look at your designs. Do write to us at info@kgu.org.in

• Do you create customised merchandise
We are always looking to enhance our product offerings. Please write to us at info@kgu.org.in or call us on 753597771 and we’re happy to explore new ideas.

• How do I get in touch with you
We look forward to hearing from you. Write to us at info@kgu.org.in or call us on 7055218971 / 7535977771.

WHY BUY FROM KILMORA

We are a small social enterprise based out of Kumaon part of Uttarakhand, in India. Our products are ethically sourced with a view to sustainability and providing a fair price to our farmers, weavers, and knitters.

We believe in slow fashion, where you would know the person behind your garments, or the farmers behind your product.

Moreover, part of our proceeds also go towards supporting a primary school and hospital in the area. Buying from us ensures livelihoods to people of Kumaon, helping reverse migration and reduce dependency on forests.